CONFLICT RESOLUTION and MEDIATION tools
CONFLICT RESOLUTION = MEDIATION
is a process of bringing together persons between whom the communication has stopped to work.
Throughout mediation, I invite my clients to get a deeper understanding of what is driving their and the other side's behaviour, in a safe environment.
Connection comes when we first talk about people’s needs, and the second time, when discussing strategies likely to work in order to fulfil both sides' needs.
What happens during mediation process
Mediation is a process where disconnected people can:
Hear their own needs
Hear each other’s needs
Built new strategies
Model a deep connection based on understanding, trust and peace
Stay present and listen without judgment
learn to translate what someone says and does into language of needs
uncover what needs are animating them
reach the agreement
What is the mediator's role?
The mediator's role is to let two disconnected people express their pain and say their needs out loud. I tend to verify the mutual understanding.
I create space for connection by giving time, respect and security to both sides. At this level, mediation frees the relationship from any possible misunderstanding and intense emotions.
Once mutual respect and collaboration spirit are there, requests can be formulated. The mediator's role is to supervise guidelines likely to lead to their fulfillment leaving both sides satisfied. The mediator encourages parties to reach their own agreement.
The mediator is always impartial and neutral.
It's rare that two people have the same awareness of how to deal with conflict, so you can start the process of conflict resolution before your partner is ready.
By meeting first the person who contacted me, we can work on clarifying the process, modelling of what is to be expected in the mediation, how to listen and how to engage the other into the process.
NO TO COMPROMISE
It’s important to know that we never look for so-called compromise, knowing that it takes sacrifices from both sides already affected by suffering. We can only obtain connection, understanding and peace by acknowledging and empathising with needs.