{"id":4792,"date":"2019-11-21T10:14:58","date_gmt":"2019-11-21T09:14:58","guid":{"rendered":"https:\/\/communicating.life\/?page_id=4792"},"modified":"2019-11-21T10:14:58","modified_gmt":"2019-11-21T09:14:58","slug":"resolution-de-conflits-mediation","status":"publish","type":"page","link":"https:\/\/communicating.life\/fr\/resolution-de-conflits-mediation\/","title":{"rendered":"RESOLUTION DE CONFLITS = MEDIATION"},"content":{"rendered":"<p><section id=\"bt_section69d590fb6592e\" data-parallax=\"0.1\" data-parallax-offset=\"0\" class=\"boldSection topSpaced bottomSpaced btDarkSkin gutter inherit btParallax wBackground cover\" style=\"background-image:url('https:\/\/communicating.life\/wp-content\/uploads\/2019\/08\/5-DSC_0663.jpg');\"><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-3 col-sm-6 col-ms-12 btTextLeft inherit\"  data-width=\"3\"><div class=\"rowItemContent\" ><div class=\"btClear btSeparator topSemiSpaced noBorder\" ><hr><\/div><\/div><\/div><div class=\"rowItem col-md-6 col-sm-12 btTextLeft inherit btLightSkin white\"  data-width=\"6\"><div class=\"rowItemContent\" ><div class=\"btClear btSeparator topSpaced bottomSpaced noBorder\" ><hr><\/div><div class=\"btClear btSeparator topSpaced bottomSpaced noBorder\" ><hr><\/div><\/div><\/div><div class=\"rowItem col-md-3 col-sm-6 col-ms-12 btTextLeft\"  data-width=\"3\"><div class=\"rowItemContent\" ><\/div><\/div><\/div><\/div><div class=\"boldRow \" ><div class=\"boldRowInner\"><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section69d590fb65bc7\"  class=\"boldSection gutter\" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-6 col-sm-12 btTextLeft\"  data-width=\"6\"><div class=\"rowItemContent\" ><div class=\"btClear btSeparator topSemiSpaced noBorder\" ><hr><\/div><header class=\"header btClear medium btDash bottomDash\" ><div class=\"dash\"><h3><span class=\"headline\">RESOLUTION DE CONFLITS CONJUGAUX ET FAMILIAUX = MEDIATION<\/span><\/h3><\/div><div class=\"btSubTitle\">La m\u00e9diation est un processus de r\u00e9conciliation des personnes entre lesquelles la communication a cess\u00e9 de fonctionner.<\/p><br><p>La pr\u00e9-m\u00e9diation peut d\u00e9buter d\u00e8s qu\u2019une personne s\u2019y sent pr\u00eate. En contactant le m\u00e9diateur, cette personne va, entre autre, apprendre comment inviter l\u2019autre \u00e0 la rejoindre dans le processus.<\/p><br><p>La m\u00e9diation sert \u00e0 identifier et \u00e0 comprendre, dans un environnement s\u00e9curisant, les besoins qui motivent les comportements des parties au conflit. Une fois les motifs expliqu\u00e9s et compris, les parties peuvent chercher des strat\u00e9gies visant \u00e0 satisfaire leurs besoins respectifs.<br \/><br><\/div><\/header><div class=\"btClear btSeparator topSmallSpaced noBorder\" ><hr><\/div><div class=\"btText\" ><\/p>\n<blockquote>\n<p>LES MOTS SONT DES FENETRES (OU BIEN CE SONT DES MURS)<\/p>\n<\/blockquote>\n<p>\u2014 MARSHALL ROSENBERG<\/p>\n<p>\n<\/div><div class=\"btClear btSeparator topSemiSpaced noBorder\" ><hr><\/div><header class=\"header btClear medium btDash bottomDash\" ><div class=\"dash\"><h3><span class=\"headline\">QUE SE PASSE-T-IL LORS D\u2019UN PROCESSUS DE M\u00c9DIATION ?<\/span><\/h3><\/div><div class=\"btSubTitle\">La m\u00e9diation est un processus o\u00f9 deux parties en conflit peuvent :<\/div><\/header><div class=\"btText\" ><\/p>\n<ul id=\"yui_3_17_2_1_1566547742495_224\">\n<li>Identifier et exprimer leurs besoins<\/li>\n<li>Entendre les besoins de l\u2019autre<\/li>\n<li>Apprendre \u00e0 \u00e9couter sans juger<\/li>\n<li>Formuler des demandes<\/li>\n<li>Construire de nouveaux sch\u00e9mas de comportement, compatibles avec ses besoins<\/li>\n<li>Apprendre \u00e0 traduire les comportements et des \u00e9nonc\u00e9s dans un langage de besoins<\/li>\n<li>Apprendre des proc\u00e9d\u00e9s verbaux qui m\u00e8nent \u00e0 la compr\u00e9hension mutuelle, la confiance et la paix<\/li>\n<li>N\u00e9gocier les meilleures r\u00e9solutions possibles<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><div class=\"rowItem col-md-6 col-sm-12 btTextLeft\"  data-width=\"6\"><div class=\"rowItemContent\" ><div class=\"btClear btSeparator topSemiSpaced noBorder\" ><hr><\/div><div class=\"btText\" ><\/p>\n<blockquote>\n<p>QUAND NOUS COMPRENONS LES BESOINS QUI MOTIVENT LES COMPORTEMENTS, NOUS N\u2019AVONS PLUS D\u2019ENNEMIES&#8230;<\/p>\n<\/blockquote>\n<p>\n<\/div><div class=\"btClear btSeparator topSemiSpaced noBorder\" ><hr><\/div><header class=\"header btClear medium btDash bottomDash\" ><div class=\"dash\"><h3><span class=\"headline\">LE LANGAGE AU CENTRE DU PROCESSUS<\/span><\/h3><\/div><div class=\"btSubTitle\">La m\u00e9diation bas\u00e9e sur les principes de la communication non-violente attache une grande importance au langage qui peut aussi bien ouvrir la communication que la rendre impossible. Il peut mener \u00e0 une connexion profonde, bas\u00e9e sur la compr\u00e9hension des besoins et un respect mutuel, ou bien d\u00e9connecter deux \u00eatres par des jugements et la culpabilisation.<\/div><\/header><div class=\"btClear btSeparator topSemiSpaced noBorder\" ><hr><\/div><header class=\"header btClear medium btDash bottomDash\" ><div class=\"dash\"><h3><span class=\"headline\">QUEL EST LE R\u00d4LE DU M\u00c9DIATEUR ?<\/span><\/h3><\/div><div class=\"btSubTitle\">Le r\u00f4le du m\u00e9diateur est de permettre aux parties en conflit d\u2019exprimer leur peine et de formuler leurs besoins. Il v\u00e9rifie si l\u2019\u00e9metteur du message est d\u2019accord sur ce que l&#8217;interlocuteur a retenu de ses paroles.<\/p><br><p>Le m\u00e9diateur cr\u00e9e un espace pour que la connexion ait lieu : il garantit aux deux parties le temps, le respect et la s\u00e9curit\u00e9. A cette \u00e9tape, la m\u00e9diation d\u00e9charge la relation de tout malentendu et d\u2019\u00e9motions fortes.<\/div><\/header><div class=\"btClear btSeparator topSmallSpaced noBorder\" ><hr><\/div><div class=\"btText\" ><\/p>\n<h5><strong>Le m\u00e9diateur est toujours neutre,\u00a0impartial et fid\u00e8le \u00e0 la clause de confidentialit\u00e9.<\/strong><\/h5>\n<p>Quand le respect mutuel des parties est acquis et la coop\u00e9ration accept\u00e9e, les demandes peuvent \u00eatre exprim\u00e9es. Le r\u00f4le du m\u00e9diateur est de veiller \u00e0 ce que ces demandes agr\u00e9ent les parties et qu&#8217;un protocole de r\u00e9solutions soit \u00e9tablit.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section69d590fb66296\"  class=\"boldSection gutter\" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-12 col-ms-12  btTextCenter btMiddleVertical btTextIndent\"  data-width=\"12\"><div class=\"rowItemContent\" ><div class=\"btClear btSeparator topSemiSpaced noBorder\" ><hr><\/div><a href=\"#\" class=\"btBtn btBtn btnOutlineStyle btnAccentColor btnMedium btnNormalWidth btnInlinePosition btnNoIcon\"  target=\"_self\"><span class=\"btnInnerText\">1 session de m\u00e9diation de couple, session d&#8217;apprentissage de techniques de communication, en fran\u00e7ais: 240 PLN (75 min)<\/span><\/a><div class=\"btClear btSeparator bottomSemiSpaced noBorder\" ><hr><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4792","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/communicating.life\/fr\/wp-json\/wp\/v2\/pages\/4792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/communicating.life\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/communicating.life\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/communicating.life\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/communicating.life\/fr\/wp-json\/wp\/v2\/comments?post=4792"}],"version-history":[{"count":1,"href":"https:\/\/communicating.life\/fr\/wp-json\/wp\/v2\/pages\/4792\/revisions"}],"predecessor-version":[{"id":4793,"href":"https:\/\/communicating.life\/fr\/wp-json\/wp\/v2\/pages\/4792\/revisions\/4793"}],"wp:attachment":[{"href":"https:\/\/communicating.life\/fr\/wp-json\/wp\/v2\/media?parent=4792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}